Contracts: We do not require contracts on residential work.
Estimates: Estimates can take as little as 20 minutes and are free.
How long does cleaning take & how many reps will I have? The size of the job will determine the time to complete and number of reps required. We will adjust to be sure that our high quality standard is met.
Will I always have the same reps? We strive to send the same representatives to your home or office each time. There may be times when an agent is unavailable. We have back up agents ready to cover for your agent so that we do not cancel your cleaning.
Do I need to be home? No, the majority of homes that we service are during the work day when clients are not at home. If you want to be home, we can accommodate our schedule to that time.
How do you get in? Is my information safe with your company? Yes! Our staff is extremely careful not to connect your name, address, and entry information at any time. Your checklist will not have your entry information on it. We can discuss entry options at our estimate.
What about my pet? We work with pets all of the time. We try to make sure that we do not scare them with the vacuum etc. We work very hard to ensure that your pet is comfortable when we are present. We like to have a chance to let them meet the agent cleaning while the owner is still at home. Some clients leave doggy treats that we can give them when we arrive or leave. If you are more comfortable with your pet in a cage while we clean that is fine too.
How should I prepare for cleaning? We ask that the areas of your home that you want cleaned are accessible. Please do a general pick up of toys and other floor items so that we can vacuum. We will move small baskets, ottomans, bar stools, kitchen chairs etc. Please have furniture tops accessible. Bathroom and kitchen counters with minimal items allow easier access for them to be washed and disinfected.
How much notice do you need to schedule cleaning? Usually we can fit you in within a few days to a week depending on the season.
How do I pay? Is my information safe? We accept cash, check, billpay, paypal, Visa, Mastercard and discover. If you choose to pay by billpay, we ask that the payment is sent prior with enough time to be received by your cleaning date. If it received early, we will hold it until your cleaning is completed. Credit card payments will require a signed release to process payments. We will send you a release form authorizing us to run your payment, in our secure offices, on or after your cleaning date. Your receipt will be emailed to you once the payment has processed.
Do I pay sales tax? Yes. Our type of service does require us to pay sales tax on our cleanings. Based on your county, your sales tax will be added on in addition to your normal job price.
What if I need to cancel? Our schedule is always full. We ask that you give us at least 48 hour notice of cancellation so that we can book another cleaning in your place. If we receive notice within 24 hours of cleaning, we have a $25.00 cancellation fee. If we arrive for a cleaning and cannot access the residence or it is not ready to be cleaned, we reserve the right to charge the full price of a normal cleaning.
How do you determine pricing? We have formulated our pricing so that it is fair to all consumers. No matter if you have a 1000 square ft home or an 8,000 square ft home, it is all based on the same price sheet. We have narrowed our pricing down to checklist item so whether it is less or more, you only pay for what you request.